Legal
Refund Policy
Last updated: April 2026
30-Day Money-Back Guarantee
We want you to love Tidaly. If you're not completely satisfied within the first 30 days of your subscription, we'll refund your payment in full — no questions asked, no hassle.
1. Eligibility
You are eligible for a full refund if:
- Your refund request is submitted within 30 calendar days of your initial subscription payment or most recent renewal
- Your account is in good standing (not suspended for policy violations)
- This is your first refund request for the current subscription period
The 30-day guarantee applies to both new subscriptions and plan upgrades. Refund requests submitted after 30 days will be evaluated on a case-by-case basis at our discretion.
2. How to Request a Refund
Requesting a refund is simple:
Email us
Send an email to support@tidaly.io with the subject line: "Refund Request — [your account email]"
Confirm your account
Include the email address associated with your Tidaly account and your approximate sign-up date. No reason required.
We process it
Our team will review and approve your refund within 2 business days. You'll receive a confirmation email once processed.
Funds returned
Refunds are processed via Paddle back to your original payment method. Depending on your bank, funds typically appear within 5–10 business days.
3. What's Covered
Our refund policy covers:
Covered
- ✓Initial subscription payment
- ✓Plan upgrade payments
- ✓Renewals within 30 days of charge
Not Covered
- ✕Requests after 30 days
- ✕Accounts suspended for policy violations
- ✕Partial month usage fees
4. Cancellation vs. Refund
Cancellation stops future charges and ends your subscription at the end of the current billing period. You retain access to all features until then. No refund is issued for the remaining days.
Refund returns the payment you already made and immediately terminates your subscription. Account access will end upon refund confirmation.
If you want to cancel to avoid future charges without losing immediate access, use the cancellation option in your account settings. If you want your money back, contact us for a refund.
5. Contact
Questions about our refund policy? We're here to help.
Tidaly Support
Email: support@tidaly.io
Response time: within 1–2 business days